Returns & Exchanges
At tentree, we want you to be completely satisfied with your sustainable purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Every return helps us continue our mission of planting ten trees for every item purchased while ensuring you find the perfect fit for your lifestyle.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back or exchange.
Package Sustainably
Place your items in the original reusable mailer or any eco-friendly packaging, ensuring all original hangtags are still attached to the garments.
Print and Ship
Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated carrier location.
Refund and Reforestation
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing