Frequently Asked Questions
Everything you need to know about our sustainable essentials.
How do you ensure your products are truly sustainable?
We use eco-friendly materials like organic cotton, TENCEL, and recycled polyester. For every item purchased, we plant ten trees, and you can track your specific impact using the unique code provided with your order.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping. Standard orders typically arrive within 5-10 business days. Once your order ships, you will receive a tracking number via email to monitor its progress.
What is your return and exchange policy?
We offer a 30-day return window for unworn, unwashed items with original tags attached. Exchanges are free, while returns for a refund may be subject to a small processing fee depending on your location.
How should I care for my tentree apparel?
To extend the life of your garments and minimize environmental impact, we recommend washing in cold water and hanging to dry. This prevents shrinkage and reduces energy consumption.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through partners like Afterpay and Klarna.
Where can I find a size guide?
Each product page features a detailed size chart and 'Find My Fit' tool to help you choose the right size based on your measurements and preferred fit.